Setting up your account
After signing up the service contact with DiaCarta, you are encouraged to set up your account to get started!
Fill out the account setup form and submit to DiaCarta at firstname.lastname@example.org with the subject “CLIA Lab Service Account Setup”. Upon receipt of the form, an account will be set up on behalf of the client by DiaCarta Lab Technicians. An email invitation will be sent out to you to log in through our Lab Information System, via the Client Portal. Once logged in to DiaCarta’s Lab Information Management System (LIMS), the client can order supplies, tests, view results etc.
Contact DiaCarta at email@example.com to schedule an onboard training with DiaCarta Lab Technicians to work you through the account setup process.
Fill out the supply ordering form and submit to DiaCarta. Upon receiving the form, DiaCarta will contact you to process your orders. Contact DiaCarta at firstname.lastname@example.org if you have questions for the suppliers.
Submitting Test Requisition
Patient information must be entered in the test requisition form through LIMS Portal under your account. Once completed, print a hard copy of the test requisition form for each individual test order. Contact DiaCarta at email@example.com if you have questions submitting test requisition through the online portal.
If you do not have internet access, use the Test Requisition Form attached.
Nasopharyngeal sampling and Oropharyngeal sampling need to be performed by a licensed medical provider. Download the Instruction For Use for DiaCarta’s QuantiVirus™ NP Collection Kit.
For saliva sampling, DiaCarta offers FREE services via Zoom where a certified Medical Assistant will assist/supervise you during saliva sample collection. Through DiaCarta’s scheduling link below, you can set up a virtual appointment with our Medical Assistant and receive step by step instructions. Contact DiaCarta at firstname.lastname@example.org if you have questions scheduling the meeting.
Shipping the Samples
1. Labelling Nasopharyngeal/Saliva samples
- Attach the first barcode label lengthwise on the sample tube.
- Attach the second barcode label to the outside of the biohazard specimen bag.
- Attach the third barcode to the test requisition form (hard copy that you received)
- Attach the fourth barcode on the plastic box that contained the saliva kit
NOTE: This should be done for EACH sample.
If samples are to be processed with insurance cover, scanned copies of the patient’s insurance card (both sides) must be provided or enclosed with the sample in the shipping envelope provided.
2. How to package for shipment
The sample should be packaged and shipped in accordance to the appropriate Department of Transportation (DOT) regulations for UN 3373 – Category B Biological Substances.
Place the sealed biohazard bag containing the sample tube in our UN 3373 – Category B approved clinical pack envelope OR if using alternate packaging, verify that it is compliant and labelled appropriately.
3. Shipping instructions
Ship specimens overnight, Monday through Thursday to DiaCarta’s location in Richmond. If samples are collected on Friday or over the weekend, they should be stored and shipped to be received on Monday. The sample can be stored at room temperature for up to a week once collected. However, we recommend shipping samples within 48 hours of collection for optimal testing accuracy. Call FedEx for pick-up at (800) GO-FEDEX.
Use the prepaid return shipping label if a FedEx return shipping label is supplied in the kit.
Ship all samples to:
DiaCarta Clinical Laboratory
2600 Hilltop Drive Richmond, CA 94806, USA
Phone Number: 1-800-246-8878
Accessing Results and Reports
Once testing of samples has concluded (turnaround time of 48 to 72 hours from receipt of samples in the lab), patients and clients can access their results via DiaCarta’s LIMS system. The client will first receive a Notice of Test Completion via email. The client can then log into their Ovation Client Portal to access reports and results by clicking on the “Reports” option on their home screen. This will take them to the patient display, where they can click on the desired patient to view individualized test reports.
Contact DiaCarta at email@example.com if you have questions accessing results and reports.